Refund & Cancellation Policy

Scope

This policy applies to paid services on ApnuMehsana, including home page banner ads, category banner ads, featured listing promotions, and town update promotions purchased through our website via Razorpay.

Free business listings and unpaid account features are not subject to payment or refund under this policy.

General principles

All prices are shown in Indian Rupees (INR) before checkout. Payment must be completed successfully before a paid placement goes live.

Once a sponsored ad or paid promotion is published and visible on the site for the purchased period, the service is considered delivered. Refunds are limited to the situations described below.

When refunds may be granted

Duplicate payment: if you were charged twice for the same order, we will refund the duplicate amount after verification.

Payment succeeded but service not activated: if Razorpay shows a successful payment but your ad or promotion did not go live within 48 hours due to a technical error on our side, you may request a full refund or activation of the service — your choice.

Non-delivery by us: if we cancel your paid placement before it runs (for example, slot unavailable after payment due to our error), we will refund the full amount or offer an equivalent credit.

Legal requirement: refunds required under applicable consumer protection law will be honoured.

When refunds are not provided

Change of mind after the ad or promotion has been published and the plan period has started.

Low traffic, fewer calls, or business results — paid placements increase visibility but do not guarantee leads or sales.

Violation of our Terms of Service: ads removed for policy breaches, misleading content, or fraud are not eligible for refund.

Partial use: if your plan period has already started or partially elapsed, we generally do not refund unused days except where required by law or at our sole discretion in exceptional cases.

Incorrect information supplied by you (wrong phone, image, category, or link) after the ad is live — you may edit eligible fields from your dashboard instead of requesting a refund.

Cancellation

You may request cancellation of a pending (unpaid) checkout order at any time before payment — no charge applies.

After payment, cancellation does not automatically entitle you to a refund unless one of the refund conditions above applies. Paid plans run until the expiry date shown at purchase unless we agree otherwise in writing.

How to request a refund

Email us via the Contact page with your registered email, Razorpay payment ID or order ID, date of payment, and reason for the request.

We will review requests within 5–7 business days and may ask for additional proof of payment.

Approved refunds are processed back to the original payment method through Razorpay where possible. Bank or UPI processing times may take 5–10 business days after we initiate the refund.

Chargebacks and disputes

If you dispute a charge with your bank without contacting us first, we may suspend the related account or ad until the matter is resolved. Please reach out to us so we can help faster.

Contact

For refund or billing questions, use the Contact page on ApnuMehsana. Include as much payment detail as possible so we can locate your transaction quickly.